MIS BBA 3rd sem report

 

A

PROJECT REPORT

ON

MANAGEMENT INFORMATION SYSTEM 

(A Study on Black in White Cafe & Bar)

Submitted By:

Bikram Adhikari(27563/20)

Dhansing KC

Samir Bhandari

Sabin Oli

Anod Chaudhary

Pramod Chaudhary

BBA 3rd SEMESTER

Submitted to:

Mr. Karna Limbu

Department of Management Information System

Mahendra Multiple Campus

 In partial fulfillment for the requirements of the Course of BBA Management Information System 

Tribhuvan University

2022 Dec 20

 

 

ACKNOWLEDGEMENT

We have tried to include all the knowledge that we have got through our survey in this project.

We would like to acknowledge to our subject teacher Mr. Karna Limbu for giving us the project which have increased our understanding level of IS and IT.

Last but not least we would also like to say thanks to people for giving their organization information; especially to company’s owner MR. Netra Lal Bhandari and admin Kubedh  Thakur.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a

 

Contents

ACKNOWLEDGEMENT...................................................................................................a INTRODUCTION..............................................................................................................- 1 - INFORMATION SYSTEM ...............................................................................................- 2 -

1. Attendance management system (AMS): ..................................................................- 2 -

2. Financial and Accounting Information System (FAIS):......................................- 3 - Data Storage: ..................................................................................................................- 3 - Output Generation: ........................................................................................................- 3 -

ABOUT SOFTWARES: ....................................................................................................- 4 - Microsoft Office Excel: ..................................................................................... ........- 4 - Restaurant management software system:......................................................................- 4 - This system includes following features: ......................................................................- 4 -

User and role .............................................................................................................- 4 - Table Management.....................................................................................................- 4 - Category and Menu management ..............................................................................- 5 - Stock Management.....................................................................................................- 5 - Sales Report ..............................................................................................................- 5 - Billing.........................................................................................................................- 5 - Customers details.......................................................................................................- 6 -

INFORMATION TECHNOLOGY.....................................................................................- 7 - 1. Closed Circuit Television (CCTV):.............................................................................- 7-

2. Biometric attendance machine:...................................................................................- 7 - Facilities of the café:.......................................................................................................- 8 -

Online order: ..............................................................................................................- 8 - Bar..............................................................................................................................- 8 - ADVANTAGES.............................................................................................................- 9 - CONCLUSION AND FEEDBACK: ................................................................................- 10 -

I

INTRODUCTION

‘BLACK IN WHITE CAFE & BAR’ is a fast food café which is situated in Butwal, which  was establish in 2055. A fast food café; is known as Quick service restaurant (QSR) within  the industry itself, is a specific type of café characterized by its fast food cuisine and by  minimal table service Training plays a very strategic role in supporting a business. Beside  this , it also helps to create working condition that encourage continuous learning as that is  required for the company to understand the entire work system include relationship  between customer and employers, employees and employer, and company and suppliers  (among their works, their work units and the company). Employee development is  necessary component of a company’s effort to improve quality, to meet the challenges of  global competitions and social changes and to incorporate technological advances and  change in work design. 

When our group member got survey about this café, we collected all the data with the help  of company’s owner MR. Netra Lal Bhandari. According to him this café was established by their brothers who are no more now, in that time they have only 10000 to start the café.  He devoted his 25 year in this café that’s why people believe and trust him, he is one  inspiration for all. while gathering the information about this café he express some part of  struggle which he have face in that time n being faith on himself and being self-motivated

inspired us a lot and we all know that struggle is the way of success. They firstly  advertised their business nearby hospital, banks etc. With the competing world they started  re-design business policy.

 

 

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INFORMATION SYSTEM

Information system (IS) is a set of interrelated components that creates, process, stores, retrieves and disseminates information to facilitate organizational decision making process.  We found the following IS being used in BLACK IN WHITE CAFE & BAR.

1. Attendance management system (AMS):

Attendance management system is the act of managing attendance or presence in a work  setting to minimized loss due to employee downtime. Through attendance management  system document of entering time and going out time from organization can be made. It is  getting more popularity in an organization where there are many employees, as it gives  accurate timing of employees which is useful for calculating total days of presence of  employees. In BLACK IN WHITE CAFE & BAR café AMS is checked up in regular basis  for employees. The generated information is prepared in digital reporting format which is  known as forms. So that they can calculate their days of presence. The backup is  maintained in end of every month through database to recover the system. “As backup we  prepare paper attendance of employees has been important to evaluate their presence as  well as performance which was analyzed by MR. Ayush Giri.

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2. Financial and Accounting Information System (FAIS):

To take any decision in an organization finance plays a major role. So it is important for  every organization to properly maintain its FAIS. Financial and Accounting Information  System provides information related to financial management and enables its user to make  decisions easily to solve financial problem. Further describing it can be also said that an  information system which tracks down the accounting reports as its input the system which  produces financial reports.

BLACK IN WHITE CAFE & BAR cafe has also maintained its FAIS properly. There  were two people for maintaining FAIS. The first person prepares accounting with the help  of Microsoft Office Excel and sends to Mr. Ramesh raj giri in digital reporting format for  further processing. According to him he prepares all the financial statement annually for  tax payment system. He is also responsible to prepare financial statement monthly or on the  time when it is required for making decisions. After receiving softcopy presentation from  the first person he does other processing through software like restaurant management software.

Data Storage:

After the retrieval of information from data the information is stored in computer processed  through restaurant management system as it has become the important assets of cafe. And  those stored information are shared with management heads which can be used for taking  important decisions.

Output Generation:

According to Mr. Ramesh raj giri through the software he takes out balance sheet, income  statement, profit and loss account, after providing journal entries to software. When the  information is stored it’s easy to generate output in any format. BLACK IN WHITE CAFE  & BAR cafe generate output in both format in paper format for maintaining backup and  also in softcopy presentation for making decision in meetings.

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ABOUT SOFTWARES:

Microsoft Office Excel:

Microsoft Office Excel is the industry leading spreadsheet program developed by Microsoft  for windows, macOS, Android and iOS. It features calculation, graphic tool, pivot tables,  etc. BLACK IN WHITE CAFE & BAR café uses Microsoft Office Excel for keeping  employees record.

Restaurant management software system:

This system is designed to save time, to increase your restaurants revenue and customers  by making the process of restaurant management easier. This is not only for restaurants, but  is also applicable for bars, resorts, food parks, cafe etc. the most important thing, so this  system will help to analyze past and present data of the restaurants, for future purposes.

Though the system is made for restaurant but this software is implement in this café too.

This system includes following features:

User and role

The system will have multiple users with assigned role. Role may be of admin, manager,  salesperson, and kitchen staff. User can access the system as per their role, which means,  salesperson cannot access the kitchen, admin and others. Admin can create and edit user as  per need.

Table Management

Admin can manage the table of the cafe as they like. Table can be added and edit as per  need of the cafe. Special features for this table topic is that they can join table and disjoint table. And can change or transfer the table if customer like to change the table after order.

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Category and Menu management

The cafe can manage the food category and foods. The system has the main category and  subcategories, to make the menu and navigation easy. A cafe can add and edit the main  category and subcategories. Food can be added with name, price, code, and background color for display, recipes and other things.

Stock Management

Inventory can be managed by this system; admin can check the inventory of the cafe.  Inventory and the level can be set and admin can get a notification while inventory  reaching the level. The unit of the inventory also can manage admin by themselves. These  features will help the cafe to avoid inventory for the restaurant.

Sales Report

The system will generate the report daily, weekly monthly and yearly basis. The sales  report, customer report, food report, etc. which will help the cafe to analyze data of the  cafe. Report and analyze is the most important thing for all kind of business for further plan  and growth. This system is very helpful to generate the reports off all activity of the  restaurant.

Billing

Customer can pay bill with cash, card, and if they are regular customer or familiar with  cafe they can paid as credit (which depends upon restaurant). While costumer come to the  billing section this system will generate the bills with details, which save time at the  counter and reduces the probability of error on calculation. Discount can be apply, as group  discount, general discount, personal discount. Admin and billing admin can see all paid  history and credit history on basis of the selected date.

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Customers details

If the customer is regular for the cafe he is familiar with the cafe they can be a regular  customer by creating an account at the system. Based on sale with regular customer point  of the customer will increase and will receive some complimentary. The point and purchase  history with the cafe can check from the website of the cafe by customer. Which will help  to build a good relationship between customers and cafe

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INFORMATION TECHNOLOGY

Information Technologies are that support the design and development of information  system. It is one of many which managers use to cope with changes. Information  technologies being used in BLACK IN WHITE CAFE & BAR cafe are as follows:

1. Closed Circuit Television (CCTV):

CCTV is also known as video surveillance. It is used in many organizations to observe part  of a process from a central control room.. This cafe has got CCTV on every room which is  always on during café hours. CCTV is usually observed by MR. Ayush Giri to analyzed  the employees performance. According to him he observes behavior of every employees,  the way they conduct themselves with corresponding customer. This also make customer  feel secure, so the customer didn’t have to worry, if any problems occurs like thief of  customer products or if any employees or any person did misbehave then it can be sure  who have done and can give punishment or did something else against that problem. Also  we came to know that before the adaptation of this technology this café have to hire 2  employees for the security guard but now they don’t have to hire them and paid salary for  them and it is more secure too. 

2. Biometric attendance machine:

A biometric attendance is an electronic thumb print machine implemented for staff and  employees attendance record keeping. There is compulsion for staff and employees to give  thumb print for attendance. The collected staff and employees attendance data is further  processed through AMS.

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Facilities of the café:

Online order:

They also added one facility to make more comfortable to the customer by offering online  order facility which helps to save their precious time and the delivery cost is not charge to  them but they deliver the product nearby area only. The payment is made through cash, online payment and credit facilities for regular customer. A strength which this business  will possess is the ability to change with the times.

Bar

The drinking and smoking facilities is handle by shiya, sanjay, kabita, Pradeep, and suman  5 of them have a well knowledge and experience how to deal the customers and how to  serve them, they have work on bar for 1 years and have ideas about new generations wants  and satisfaction. Inventory part is handling by MR.kartik Khatri 

The authority is in decentralized form. MRS. Kamala and Aruna are hired to clean the café before the opening and after closing of café. And the café opens at sharp 7:00 A.M and end at 11:00 P.M. This café also provide 40% off in occasion like New Year, Christmas, and Valentine’s Day and so on. In that time also the employees have to work for over time for this they can get extra payment of over timing work.

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ADVANTAGES

Good and When our group member enter in that café to gather the information related to  ‘BLACK IN WHITE CAFE & BAR’ café we found a lot of advantages or we can see a lot  of facilities and they are listed below:-

1. Friendly environment.

2. Decoration of that café was like as we are gone for picnic and we enjoying the nature. We can feel the positive vibes in that café.

3. There is a different place/floor for smoking and they have that licenses of that. 4. They also provide the facilities if a customer wants to make some program like; 

a. Birthday celebration 

b. family dinner 

c. Couple candle light dinner etc.

They provide all facilities on that with impressive decoration and for decoration they have own link for that through table management.

5. There is a facility of credit.

6. For customer entertainment there is one TV to get time pass before your order came and the order is came in only 5 minutes this is the specialty of this café.

7. There is different place for parking which was controlled by MR. Sohan Thapa.

8. They provide remaining food to orphan child instead of throwing.

 

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CONCLUSION AND FEEDBACK:

After going through BLACK IN WHITE CAFE & BAR café it was really helpful for our  team members to know about IS and IT required for service based organization. As we  found that the online order delivery is done only in nearby areas so the customer away from  BLACK IN WHITE CAFE & BAR café may not enjoy the facilities .so we suggest to  increase the delivery distance. After investing we came to conclude that there must be  implementation of IT and IS in an organization.

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